To help manage appointment demand and protect availability for all clients, we take a booking deposit to secure your appointment and reduce late cancellations.

Cancellation Fee

If you need to reschedule or cancel, we require at least 24 hours’ notice (excluding Sundays and public holidays).

If you cancel or reschedule within 24 hours of your appointment, or do not attend, we may charge a fee using the deposit provided at the time of booking.

Booking Deposit

We require a £150 deposit for all appointments, charged to your card at the time of booking. This deposit is redeemable on the day of treatment or may be held for a future appointment.

Any cancellation or rescheduling with less than 24 hours’ notice, or failure to attend, may result in your deposit being forfeited.

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Returns Policy

1. Purpose

We will exchange or refund any product that is defective or unsuitable for use, in line with UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

2. Services

Services provided by Le Petit Saint must be carried out with reasonable care and skill. If a service is not provided to a satisfactory standard, you may be entitled to a refund or re-treatment where required by law.

If you change your mind about a treatment or service, refunds will not be provided except where legally required.

3. Products

If you purchase a product from Le Petit Saint, you may be entitled to a refund, replacement, or repair if the product is:

• Faulty or defective
• Not as described
• Not fit for purpose

If you change your mind about a product, returns are accepted at our discretion provided that:

• The product is unopened, unused, and in its original packaging
• The return is requested within 14 days of purchase

4. Online and Distance Purchases

For online, mail, or telephone purchases, you may have a 14-day cooling-off period under the Consumer Contracts Regulations 2013, unless:

• The product is perishable or health-related (e.g. skincare, medication, or hygiene-sensitive items)
• The product has been opened or used

5. Return Process

To initiate a return, you must:

• Provide proof of purchase (receipt or order confirmation)
• Return the product within the stated timeframe
• Cover return postage costs unless the item is faulty or incorrect

Refunds are processed within 14 days of receiving the returned item.

6. Non-Refundable Items

The following items/services cannot be refunded:

• Completed treatments or consultations
• Gift vouchers
• Personalised or custom-made items
• Opened skincare, cosmetics, or hygiene products

7. Complaints and Disputes

If you are not satisfied with a service or product, please contact our Clinic Manager at info@lepetitsaint.com

If a resolution cannot be reached, you may escalate the matter to the appropriate UK consumer dispute body.

8. Policy Review

This policy is reviewed annually or as required by changes in UK consumer law.

Contact
Le Petit Saint Clinic Manager
info@lepetitsaint.com
0203 026 6244